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THATCHER’S HOTEL

Known and loved…

Thatcher’s Hotel is owned by Surya Hotels, one of the UK’s leading niche hotel groups with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic towns and coastal resorts to picturesque villages. Thatcher’s Hotel is a charming Tudor style property set in the heart of the glorious Surrey countryside. There are 87 guest rooms in total, including double, twin, family and interconnecting rooms. For extra comfort and convenience, Thatcher’s also offers guests the use of free onsite parking, and complimentary Wi-Fi throughout the hotel. With its high-tech facilities and ample parking, Thatcher’s Hotel a great place to do business. Thatcher’s boasts six meeting rooms in total, all equipped with complimentary Wi-Fi and state of the art screening and I.T solutions. Just under an hour away from London and lying between Guildford and Leatherhead, in the village of East Horsley, Thatcher’s Hotel is the perfect city escape. We are perfectly positioned to explore the many local attractions in the surrounding area.

Vision & Culture

We have a mission to deliver a world-class experience – ultimately providing maximum return to owners, investors and associates.

Thatcher’s is built on a culture of uncompromising service to our customers. It is crucial to our success that we instill in our employees the inherent ability to recognize our customers’ needs – empowering them with the ability and authority to exceed the expectations of even our most exacting guests.

Our Team & Values

A primary focus for the Noble House is to impart our Core Values to each and every employee. These include:

  • Smile
  • Speak first and last
  • Pay attention to details
  • Know your property
  • Anticipate needs
  • Do the Right Thing
  • Resolve guest issues promptly
  • Thank guests
  • Have fun

Nature & Conservation

PriorityServe is our signature conservancy program, offering guests a choice of whether they wish to have their rooms serviced daily or not. When our guests choose to not have their room serviced daily, precious amounts of water are conserved, chemical exposure from cleaning agents is minimized, and energy usage lessened.

We feel such Noble pursuits are worthy of reward to our guests: anyone who opts to not have their room serviced daily will receive their choice of offered reward – be it dining credits or Stash Rewards points.

Our commitment to our people

We believe in providing equal employment opportunities based on merit, qualifications, competence and performance without discrimination regardless of race, color, age, religion, sex, national origin, disability, genetic information, and sexual orientation or any condition or status as protected by law.

A policy of non-discrimination prevails throughout all aspects of the employment relationship including recruitment, selection, placement, transfer, promotion, layoff, termination, training, working conditions, benefits and compensation.

Our culinary initiative

As part of the group’s commitment to respect and care for the wider community, we are pleased to launch our Eat Well With Us corporate social responsibility initiative.

Harnessing the collective experience of our chefs from the group’s eleven hotels, the initiative aims to enliven the meals served at four local charity homes by empowering their resident cooks with recipes and skills that will add a new dimension to their cooking.

These recipes have been specially created by the chefs, taking into account the homes’ food budgets and dietary needs of their beneficiaries.