DUKES HEAD

Vision & Culture

We have a mission to deliver a world-class experience – ultimately providing maximum return to owners, investors and associates.

Dukes Head is built on a culture of uncompromising service to our customers. It is crucial to our success that we instill in our employees the inherent ability to recognize our customers’ needs – empowering them with the ability and authority to exceed the expectations of even our most exacting guests.

Our Team & Values

A primary focus for the Noble House is to impart our Core Values to each and every employee. These include:

• Smile
• Speak first and last
• Pay attention to details
• Know your property
• Anticipate needs
• Do the Right Thing
• Resolve guest issues promptly
• Thank guests
• Have fun

Our commitment to our people

We believe in providing equal employment opportunities based on merit, qualifications, competence and performance without discrimination regardless of race, color, age, religion, sex, national origin, disability, genetic information, and sexual orientation or any condition or status as protected by law.

A policy of non-discrimination prevails throughout all aspects of the employment relationship including recruitment, selection, placement, transfer, promotion, layoff, termination, training, working conditions, benefits and compensation.

Our culinary initiative

As part of the group’s commitment to respect and care for the wider community, we are pleased to launch our Eat Well With Us corporate social responsibility initiative.

Harnessing the collective experience of our chefs from the group’s eleven hotels, the initiative aims to enliven the meals served at four local charity homes by empowering their resident cooks with recipes and skills that will add a new dimension to their cooking.

These recipes have been specially created by the chefs, taking into account the homes’ food budgets and dietary needs of their beneficiaries.